What We Do

Leadership Learning Group offers a comprehensive range of programs, services and consulting solutions to help you achieve and advance your talent development goals and objectives. We partner and collaborate with companies to design and implement long-term leadership initiatives that are tailored to your unique needs and in alignment with the business goals of your organization. Our programs are intended to engage high potential talent and prepare individuals for the next step in their leadership journey.

One of our most successful initiatives is the design of intensive competency-based Leadership Academies that incorporate customized content, using multiple learning modalities, assessment tools and real-life scenarios intended to enhance the expertise of your leaders ensuring that they contribute to your organization’s success.

Leadership and Organizational Development

  • 360° Feedback
  • Management Coaching
  • Strategic Planning
  • Mission, Vision, Values Audit
  • Workplace Culture Initiatives
  • Leadership Retreats
  • Competency Development
  • Recruitment Support

Assessment Tools

  • Everything DiSC® – Workplace, Management, Sales, Work of Leaders
  • The Five Behaviors of a Cohesive Team®
  • CliftonStrengths® 34
  • Thomas Kilmann Conflict Mode Instrument (TKI®)
  • Emotional Intelligence, Leadership Competencies, Communication Styles, Assertiveness, etc.

Leadership Curriculum Opportunities

  • Assertiveness at Work
  • Building a Climate of Positive Accountability
  • Coaching and Delivering Feedback
  • Delegation and Prioritization
  • Developing High Performing Teams
  • Engagement and Recognition
  • Expanding your Leadership Presence
  • GRIT
  • Growth Mindset
  • Having Difficult Conversations
  • Leadership Accountability and Expectations
  • Leading with Emotional Intelligence
  • Leading a Culture of Gratitude
  • Managing Multi-Generational Teams
  • Maximizing Individual and Team Strengths
  • Mentoring for Success
  • Moving from Conflict to Collaboration
  • Navigating through Change and Transition
  • Performance Management
  • Problem Solving and Critical Thinking
  • Talent Mapping Using the 9 Box Matrix
  • Situational Leadership II
  • The New Face of Leadership


Ready to invest in the leaders who will drive your organization forward? Let’s build something great together.
Contact LLG via email at [email protected] or call 914-906-9389

Leadership Learning Group provides an extensive range of training programs on relevant subjects, aimed at enhancing the knowledge and capabilities of your team members. Most of our programs may be easily adapted to accommodate a virtual learning environment. In addition to the curriculum topics outlined under Talent and Leadership Development, LLG delivers high impact training in the following areas:

  • Behavioral Interviewing
  • Business Writing and Email Etiquette
  • Change and Transition
  • Communication
  • Conflict Resolution
  • Cultural Awareness
  • Customer Service Read More »

Cultural Awareness - Globe

  • Diversity, Equity, Inclusion and Belonging
  • Emotional Intelligence
  • Everything DiSC® Read More »
  • Growth Mindset
  • Guest Services Training
  • Job Readiness Resume Prep and Interview Skills
  • Leadership Development Read More »

Growth Mindset - Seedling

  • Multi-Generations in the Workplace
  • Positive Accountability
  • Presentation Skills
  • Problem Solving and Critical Thinking
  • Respect in the Workplace
  • Teambuilding
  • Train the Trainer

Problem Solving - Lightbulb

Ready to upskill your team — in the room or on the screen? LLG delivers impactful training wherever your people are.
Contact LLG via email at [email protected] or call 914-906-9389

Leadership Learning Group, in conjunction with our strategic partner, True North Team Building, offers an array of engaging classroom-based and experiential learning. These programs are designed to engage and inspire teams and connect them to your company culture. A sampling of available programs is listed below. For a full description of True North’s team building offerings, please visit www.truenorthteambuilding.com.

Team Building

  • Battle of the Stars
  • The Matrix
  • Egg Drop Auction
  • Info Swap
  • Jungle Escape
  • Office Olympics
  • Scavenger Hunt
  • Trivia Event
  • Vacation in the Keys

Community Based Activities

  • Boxes for Babies
  • Brilliant Bicycle Build
  • Backpacks for Success
  • Local Area Food Drive and Packing Events
  • Little Red Wagon
  • Toy Bins for Charities
  • Art Kits for Kids
  • The Great Stuffed Animal Rescue
  • Zombie Apocalypse Packs

A stronger team starts with a shared experience. Let LLG design a program that brings your people together.
Contact LLG via email at [email protected] or call 914-906-9389


DiSC Profile
The DiSC® Personality Profile is a survey that has been taken by over 20 million people worldwide. The survey assesses an individual’s behavioral style in the workplace. We all have some degree of each style – Dominance, Influence, Steadiness and Conscientiousness – but tend to have one that is more prevalent over the others. There is no “best” or “worst” style to have. The most effective teams are composed of individuals that have a variety of behavioral styles. The DiSC® results are used to improve communication, help a person understand their own behavioral tendencies, provide a framework for managing others, improve relationships and assist people on teams to understand the styles of others, and learn how to adapt their style to work more effectively.

The DiSC® profile is available in four different platforms based on your organization’s specific needs.

  • Everything DiSC® Workplace
  • Everything DiSC® Management
  • Everything DiSC® Sales
  • Everything DiSC® Work of Leaders

Also available: The Five Behaviors of a Cohesive Team Assessment Tool

The Five Behaviors of a Cohesive Team (based on Patrick Lencioni’s book, The Five Dysfunctions of a Team) uses Everything DiSC to provide the “how” (behavioral style) for achieving the “what” (teamwork principles: Trust, Conflict, Commitment, Accountability, Results).

The Five Behaviors of a Cohesive Team has a simple goal: To create a learning experience that helps individuals and organizations reveal what it takes to build a truly cohesive and effective team in the most approachable, competent, and effective way possible. Participants will learn how to model Trust, Conflict, Commitment, Accountability, and Results—to become a truly cohesive team.

Curious what DiSC could reveal about your team’s dynamics? Let’s start the conversation.
Contact LLG via email at [email protected] or call 914-906-9389

Read More

Customer Service Excellence

LLG has worked with clients to design in-depth service excellence initiatives across multiple industries including entertainment, parks and recreation venues, not for profit organizations, hospitals, health care provider systems, hotels and hospitality venues, government municipalities and consumer products companies. Examples of some of LLG’s recent projects include:


Parks and Recreation

A Culture Initiative designed and implemented park-wide with the goal to positively impact and drive change around the Customer Service culture within the organization.

  • Focus groups and training with Park leadership team
  • Establishment of a Service Excellence committee and in-house trainers
  • Design and delivery of Train the Trainer
  • Follow-up training and activities to provide consistency and continued learning

HOSPITAL

Hospital

A Sustainability Program created for a hospital’s nursing staff designed to bring consistent customer service behaviors across all teams.

  • Multi module facilitated program with custom scripting
  • Facilitator and Participant key learning summaries and role plays
  • Learning reinforcement activities
  • Train the Trainer Facilitated Program for the Supervisors and Nurse Managers

HOTEL ★ ★ ★ ★ ★

Hospitality

A Global Initiative simultaneously launched worldwide across multiple time zones at over 20 hotel properties.

  • Extensive pre-planning including customer and employee focus groups and surveys
  • Establishment of an employee Service Excellence committee
  • Design and facilitation of a multi-layer program and Train the Trainer
  • Supplemental learning tools

500+ returned to work

Healthcare

A Jobs Readiness Program specifically developed for a government funded Return to Work program which provided skills training for jobs in the healthcare industry. The program emphasized the importance of delivering high quality service with empathy and compassion when serving patients and their family members. This program was delivered over a four year period and helped return over 500 people to work!

  • Service Excellence Immersion Program
  • Educated participants on healthcare workplace values and expectations
  • Coordination with major healthcare institutions
  • One on one individual coaching

10 YEAR PARTNER

Consumer Products

A Long-Term Engagement over 10 years with a Customer Service Call Center to develop and implement departmental policies, processes and procedures.

  • Created and implemented departmental guidelines
  • Mentored senior leadership team members
  • Delivered ongoing customer service and leadership training programs
  • Provided mystery shop services with individual coaching follow-up

Is it time to recommit your company to excellence in customer service? Let’s talk!
Contact LLG via email at [email protected] or call 914-906-9389

Leadership Learning Group, LLC – (914) 906-9389